🛡️ Lodgiko Trust & Safety Reporting

“Your trust matters. Your safety matters. Let’s keep every stay secure together.”
Effective Date: [3 November 2025]

At Lodgiko, we believe that trust and safety are the foundation of every exceptional stay. Whether you’re a guest, a host or a partner, you deserve a platform that protects you, respects you and responds quickly when things go wrong.

📣 Why this matters

• Travel is an experience of discovery and joy — it shouldn’t be overshadowed by worry or risk.
• We’re committed to creating a transparent environment where everyone can speak up, feel heard and be supported.
• You help us maintain trust when you report issues — together, we can keep Lodgiko a safe, reliable community.

🧑‍🤝‍🧑 Who can use Trust & Safety Reporting

Any person involved with Lodgiko can use this reporting framework:

• Guests and travellers on our platform
• Hosts, property partners and listing providers
• Lodgiko team members, vendors or service-providers
• Anyone who interacts with a Lodgiko experience and notices something wrong

🚨 What you can report

If you believe a trust or safety issue has occurred, you can report concerns such as:

• Unsafe or unsanitary conditions in the accommodation
• Misleading listing descriptions or hidden/undisclosed issues
• Harassment, discrimination or abusive behaviour during your stay
• Unauthorized access, theft, damage or misuse of property
• Violation of local laws, community rules or platform policies
• Any situation that made you feel unsafe, uncomfortable or mis-represented

📝 How to report an issue

Please follow these steps to ensure your report is handled quickly and fairly:

1. Gather key details: What happened, when, who was involved, where it occurred and any supporting photos, messages or evidence.
2. Use our reporting channel: [Insert contact form / dedicated email link / in-platform report button].
3. Provide as much context as you can; include listing ID or host name if applicable.
4. We’ll acknowledge your report within [insert timeframe], and keep you informed about next steps.
5. Expect an investigation — we may ask for further information to fully understand the situation and take appropriate action.

🔍 What happens after you report

• Lodgiko will treat your report confidentially, with respect for everyone involved.
• We aim to investigate the matter promptly and fairly, while protecting your privacy.
• If required, Lodgiko may suspend a listing or host, relocate a guest, or take other corrective action.
• We will keep you updated about the outcome (while respecting privacy laws and other parties’ rights).
• We protect you from retaliation or negative treatment just for raising a genuine concern.

🔒 Your role in building a safe community

Trust and safety is a shared responsibility. Here’s how you can help:

• Report immediately if something feels off — early reports often prevent bigger problems.
• Stick to your booking rules, respect hosts and listings, leave spaces as you found them.
• Respond calmly, honestly and help us understand what happened.
• Respect the outcome of investigations and our platform’s decisions.

🌍 Commitment to continuous improvement

We regularly review our trust & safety practices to ensure they keep pace with evolving expectations, travel trends, and legislation.
We listen to our community, learn from feedback, and aim to make Lodgiko safer and more transparent every day.

Thank you for being part of Lodgiko — where every stay, host and interaction is built on trust, safety and shared respect.